How do I complete a return and process a refund?

Last updated 3 months ago

**Jet Return Requests are automatically accepted and generated to ensure a high level of service. Standard Jet Partner Portal configuration for Zentail clients is for Jet to send the customer a return shipping label**

After you generate an RMA, you wait for the item to arrive at your warehouse. Once it arrives, you want to complete the return by processing a refund. Here's how:

  1. Click on the order that was returned to your warehouse in the "Return Requested" section.
  2. Click the blue "COMPLETE RETURNS" button
  3. Select Full Refund or Partial Refund (select the amount you will be refunding) => Click "COMPLETE RETURN" button.
  4. Resolve the alert by scrolling down to the bottom of the left sidebar => Click "RESOLVE" => (Optional) Enter notes => Click "SUBMIT RESOLUTION"
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Resolving an alert to clear it out of Needs Attention status.
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Please note that after 30 days, you cannot issue a refund through Jet. To refund the customer, you would have to email partner@jet.com to request a refund.

If you see that the return has been cancelled on your Jet Partner Portal due to "cancel_reason": "expired return window" then this means that Jet will not process a refund as the order is well beyond the return period and you will not be able to complete the refund through Zentail.