HomeeBayHow do I Activate and Set Default eBay Business Policies?
How do I Activate and Set Default eBay Business Policies?
Last updated 2 months ago
Business Policies are created and managed in your My eBay portal. Zentail syncs every 15* minutes to check for new business policies. Here's how to Activate eBay Business Policies for Payment, Shipping, and Returns on an Account-wide and Per-SKU basis:
Click "ACTIVATE SELECTED POLICIES"Your selected policies should now be displayed on the left side of the "Manage Business Policies" view
Set your Default Business Policies
Go back to the Integrations page => Make sure the "Use Business Policies" box is checked
Select a DEFAULT Payment, Shipping and Return Policy on the right hand side using the drop down menu.
Scroll down => Click "SAVE SETTINGS" (found on the bottom right)
Note: If you don't see a policy in the drop down it means you have not activated the business policy. If you are NOT previously LIVE or would like to Overwrite Product data on eBay you may proceed with the following:
Go back to the eBay section of the Integrations page
Scroll down to the "Actions" section => Click "UPDATE ALL PRODUCTS"
Note: Clicking Update All Products will overwrite existing product data with the data that is in Zentail
Adding Business Policies on a Per-SKU Basis
Click on a SKU in your Catalog
Scroll down the left sidebar to the "eBay" card => Click "ADVANCED OPTIONS"
In the slider that appears => Select the policy you would like to use as an override for this specific SKU
Click "UPDATE & PUSH"
Important to consider
Once eBay Business Policies are enabled, you will not be able to use your old account-wide and per-SKU eBay Shipping and Return Options that you had set in Zentail. To clarify, this means your old basic shipping options, payment and Returns settings won't work and will need to be replaced by a business policy as referenced above. If you did not use the Zentail shipping options you may disregard this.